Business sure know how to sucker punch you. I just noticed that Globelines is offering much cheaper rates for new broadband subscribers. My Php 1995 2 Mbps plan and landline is now only Php 1295.
Thinking it’s unfair, I called up Globelines to see what they plan to do for existing subscribers. Continuing to charge Php 1995 for a Php 1295 is just plain robbery. Thing is, no automatic billing downgrades will be made for existing customers.
If you want to avail of the lower rates, you need to pay Php 550 if you’re still within a lock-in period and a new 1-year lock-in period will be made in addition to the documents you need to sign at their business center.
In my opinion, that Php 550 is still plain robbery. But that Php 550 and lock-in period reset is surely better than paying Php 700 more a month. Especially since I’ve renewed my lease contract for another year. The deal would still bring in Php 7850 in savings for the year. Still, damn them for the Php 550 charge for the downgrade!
Note: This is just according to a Globelines customer support agent. But you can visit your Globelines business center for more details.
I have a 384Kbps Globe Broadband subscription for P995 in the past 36 months and I only learned about the lowering of rates last weekend. I immediately went to Globe’s office and asked for the 1Mbps subscription at no extra charge.
My problem right now is that my son wants our subscription to be increased to 2Mbps for which we will pay P1,295 per month only. Will they charge me with the P550 service charge? That remains to be seen.
Hi Edzee. Sorry for the very late reply. It seems like you have to bring that up with Globe. If your service is beyond a year old already, you might not be asked to pay for a plan upgrade. Still best to call up Globe though.
I pay about $25/month here in the U.S. for a 9MB broadband connection. Not sure what the current rates you have there.
Please drop by my blog site when you get a chance.
My latest encounter getting my connection fixed. Called on tuesday morning Aug 10th 2010 reported no dsl signal, the call center employee apologized and told me their tech’s would fix the problem as soon as possible.
Called Wed morning asked them when their tech’s were gonna start working on my connection, The call center employee said a tech would come to my house sometime today Aug 11th. Waited all day no tech showed up.
Called the 211 tech support call center Thursday morning and told them no one came on wed, the call center employee apologized and said i would now have to wait 12 days for another on site visit.I informed the call center employee that i would cancel my account before i wait a total of 16 days for someone from globeline to start working on my connection and that’s dependent on if they even show up this time as scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech would come to my house. A repair team showed up about 4pm and checked the telephone pole outside and there was no signal which means the problem was between that pole and the facility box. The tech informed me that they didn’t have a key to open the box so they would tell some other tech’s to check the box on Friday.
Woke up Friday morning and my connection has been finally fixed.
To recap
Tues – no attempt to fix my connection
Wed – no attempt to fix my connection and a no show on the on-site visit.
Thurday – Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.
Friday – Connection restored at around 9am.
It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I had to call numerous times which were a total waste of my time and had to go down to the local office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs major improvement in the way they service their existing accounts.
1. I don’t need a call center employee to tell me their tech’s will fix the reported problem when in fact no one is working on it.
2. When a on-site visit is scheduled it would be nice if someone showed up.
3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech did not show up i now have to wait another 12 days for the next available tech is just retarded.
4. When a repair crew goes to fix a connection problem they should be prepared and equipped such as having a key to open a box.
5. Globelines need to staff their tech support call center with people who are able to do more than and generate reports, they should be able to make a phone call and resolve problems instead of saying sorry our tech didn’t show up but now you have to wait 12 more days for the next available tech.
6. I should not have to call numerous times to coordinate the repair efforts on my connection, I should not have to make a on-site visit to the local Globelines office in order to get a 15 minute repair job done. If i had not done these things Globelines technical support hot line employee’s would have me waiting an additional 12 days on top of the 4 days i had already waited for another on-site visit that they may not show up for again.
I would hope who ever is in charge at Globelines takes the time to improve the response to reported problems someday as the process that Globelines currently employs appears dysfunctional and broken in it’s current state.
bakit hanggang ngaun i still receive monthly bills. i just called the customer cervices for the terminition. nagpa disconnect na ako almost 5 months na until i still receive bill from globelines.
pls. i need immidiate action for my complain………….mahirap ngaun hanapin ang pera. nga pa disconnect na ako, then i called the custonmer agent for termination. pero until now i still receive monthly bills. account name leah burre from tacloban
i just want to inquire of how can we apply for connection in our school for we need it to serve our offices.
i want to get an immediate response so that we can process also for an application needed because we really need it badly.. this is a school based and we different main offices needs to have another lines because the station that serves lines/access cannot serve better..
can you give us early
and immediate response to this regards?