Globelines Broadband subscribers are really pissed off. Many of them are threatening to jump ship and not at all threatened by the lock-in clause. If only class action lawsuits aren’t that foreign in this country, I’m pretty sure that Innove/Globelines would be facing one right now.
Rumor has it that Globelines will be making a statement by tomorrow and I’m one who’ll be anticipating what that news will be. Are they really placing a cap on P2P download volumes and throttling our speeds?
One issue that I am really curious about is Innove/Globeline’s business case for throttling bandwidth. What’s the point in sneaking this provision in the new subscriber’s service agreement. This just makes me rethink the basic ideas regarding business (and reminiscing my days as a management trainee reading Drucker).
TipidPC user rgscom6 focused on the possible impact this capping could cause to their numbers with quite the interesting number-crunching:
rgscom6 on May 17, 2009 06:35 PM
@globe
wake up call!!!!
@ 81 subscribers not satisfied with globe broadband services with an average of 1200php monthly bill. meaning a total of 97,200php monthly bill. tapos yung 81 unsatisfied subscribers humatak pa ng average na 10 globe subscribers each (kapitbahay, kaibigan, kumare, kumpare, kuya, ate, etc…) to switch to other ISP.
suma total:
81 plus 810(hatak) = 891 globe subscribers
therefore:
891 x 1200php/mo x 12mo/yr = 12,830,400 php/yearbaka mag times 1000 pa yan kung hindi nyo ayusin serbisyo nyo!!!!
therfore ulit: 12,830.400php X 1000 = 12,830,400,000php/year
friendly reminder lang po!!!
Perhaps this is a stretch as one’s personal network might not involved 10 other people using the same service especially since Globelines’ market share isn’t that huge compared to PLDT and Bayantel. Possible but really quite the stretch given the current data. I think what is important here is that subscribers aren’t happy and Globelines is staring at impending lost business.
So what’s the business case for this throttling? A way of saving on bandwidth costs since most of Internet traffic today (in general) is P2P traffic? Is this part of their advocacy to curb piracy and theft of intellectual property? (If it’s the latter, then isn’t the company typecasting their subscribers as a bunch of thieves?) Still, sustainability concerns and social responsibility aside, but as a business, it is important for Globelines to remember that they have customer needs to fulfill.
The reactions of 80+ current clients (the number who have voiced out their concerns via TipidPC) makes a joke out of Globeline’s mission, vision, and core values. This, if based on sound business concepts, spells a failure of Globelines as a business enterprise.
Based on this (growing) reaction, Globelines fails in their mission to enrich lives through communications. They are on track to fail at vision since they have made themselves dispensable to their current clients. The whole situation is also a failure for Globelines to exhibit their core values of “customer first,” accountability, excellence, and integrity.
But who knows what the reasons (and motivations) behind the throttled speeds. Maybe we’ve jumped the gun by assuming that this is a business issue and not just simply a technology issue (such as repair and maintenance). Still, the way Globelines reacted based on numerous reports regarding CSR and TSR interactions hint of an information blackout as far as subscribers are concerned. That’s unacceptable.
I do think that this should serve as a wake up call for Globelines to remind themselves that as a business, they have customer needs to satisfy. Whether the 80+ people will be a good enough representation of the demographics of their subscribers or not, this still echoes the point that people who subscribe to broadband Internet need P2P.
Now let’s see if Globelines really does put customers first.
Check out these other posts:
Globelines has lost its sanity. THAT is the main reason.
wala silang binigay na notice…
the customer is the last priority… sa globe posible.
i think its time to change ISP now do we?
hindi lang globe broadband papaputol ko… idadamay ko na rin landline tsaka mobile line ko… sama mo na rin ang boycott sa mga companya ng ayala… ikakalat ko pa sa lahat ng kakilala ko to at hihikayatin ko na boycott na din sila.. globe will die!!!
hell yes its time to change ISP if they keep up with this bull.
pag ganito parin downgrade ko nalang walang silbi yung 1mb kung 20kps lang ang makukuha ko
ganyan tlga globe.. sobra na nga kita nila gusto pa nila lao kumita. lilipat na ako bukas sa pldt.
Globe, dumadami na ang nagrereklamo… umaksyon na kayo!
1. Osmosis – Antipolo City (Along Marcos Highway) 2MBPS, 30 to 50kbps
2. neogenesis – Makati City (near Rockwell Power Plant) 1Mbps torrent CAP 20kbps [Globe sucks!]
3. smurfy78- Pampanga area intermittent connection plus CAP on torrrrents
4. darkpalos – malolos city, bulacan [less than 20kbps sa torrents,slow browsing, high ping,video streaming bagal din]
5. smartbomb – marilao, bulacan (online games, video streaming, surfin, torrents. lahat slow)
6. soulrage – san mateo rizal (torrentz caps at 20kbps 051509)
7. Plumb – makati city (cap at 20kbps download)
8. jelly24 – Pampanga (slowdown on all applications requiring continuous use of sizeable amount of bandwidth since jan 2009; cap on bittorrent)
9. Santa – Paranaque Area 200 Kbps last night but right now 35 na lang sa Bitcomet First time lang to since nag subscribe ako sa globe.
10. moonbeam – pasig city (torrent download cap at 20kbps)
11. snip07 – Cagayan de oro City frequent disconnection, slow internet, torrent download cap 20kb/s
12. Rgscom6- Antipolo City(kagabi okey naman ang download speed ko @ 240kb/s, ngayon up to 40kb/s na lang)
13. iskumbro – pasig area (1 week ng mabagal ang connection. upload speed ko di lumalagpas ng 10kb/s using ftp) 2mb plan
14. smokers – makati cbd (40kb/s P2P 180kb/s HTTP or FTP) 2MBPS Plan
15. dbrocka – Pasig area also 20kbps only on Utorrent, Plan 1mbps
16. nephilim2051 – Commonwealth, 30kbps utorrent, starting this morning, Plan 1.5mbps
17. im2good4u – makati city (cap at 20kbps download)
18. rcrushzx – 1week na mabagal yung net namin ngaun minsan nawawala pa novaliches…
19. Ogak- gen trias,cavite area.please include me.i’m just using wireless 512kps normal.
20. Yeah123 – valenzuela 1mbps- 1week na parang dial up .20-25kbps super bagal bg browsing and download useless 1mbps
21. mykel18 – torrent capped at 30kbps, planning on switching back to smartbro
22. jerome_03 – bahayang pagasa, imus, cavite area..torrent capped at 10kbps, slow browsing, intermittent connection. plan 999 data/voice..
23. ATR777 – pasig city – 1 week na ganun pa rin, bagal ng dl.
24. belowzeroid – pasig city, plan 2mbps kahapon dl speed ko 230kbps pa ngayon 40kbps na lng patay tayo dyan!
25. janxernan – Pasig, Plan 2Mbps selective browsing, ni hindi makapunta sa speedtest sites latency issues…name it… Globelines has it!
26. drench – paranaque, Globe Wireless plan 512kbps (torrents max out @60kbps)
27. Split – San juan. 1 Mbps torrent maxxed @ 20 kBps
28. yellising – Malolos City; 1mbps; very high latency sa WoW. Can’t login to MSN. 20% torrent speed.
29. anthler – Santa Rosa, Laguna (Plan 1mbps, P2P cap @ 20Kb/s, http download 100-120Kb/s)
30. Battlestar – Cainta, Rizal (Plan 1mbps, P2P cap @ 20kB/s. Direct download is OK)
31. spike888ph – capitol hills qc (plan 1mbps utorrent max 20kb/s) – we are doomed
32. Darkman_Cuyapo – Taytay Rizal
33. cloverse24 – quezon city commonwealth ave area. capped torrent. capped speed
34. mp3copy13- QC welcome area plan 2mbps getting 60kBps sa torrents WOW luge!!
35. jeys0n – UST, Sampaloc area. (Plan 1.5mbps – Torrent DL capped @ 30Kbps since May 15). Tsk tsk tsk
36. lirpa_esor – las pinas city – plan 1mbps -torrent capped 20kbps! from previous 100kbps
37. TamecHi – Cavite City – 384kbps – Torrent capped @ 10kbps, Megaupload @ 5kbps
38. wekwek123 – Santa Rosa Laguna (1mbps) – Torrent capped @ 20kbps planning to switch to other ISP if this continues for another 3 days =)
39. sitcoms – antipolo city, 1mbps, torrent capped 20kb/s, slow youtube stream etc.. and web browsing, wala pang 1year WTF is this!!
40. mauers – pasig city – 3mbps – capped at 55kbps – just noticed it last wednesday
41. GunGrave – marikina – 1mbps – capped at 20kbps
42. zero_biomenyek – iligan city – 1mbps – p2p capped at 20kBps
43. Xtian46 -marikina 384kbps – Torrent capped @ 7-10kbps ^_^
44. Spectator – Biñan – 768kbps – capped at 15kbps
45. Cybercj- 20-25kbps wont pay bill until it gets normal
46. whapaks – 21-25kbps 1MB, pakong pako sa torrent!! lahat mabagal!!! amp!!
47. killian49 – 20 kbps pako sa torrent. BADTRIP!
48. huntermrb- Antipolo City, 18-20kps torrent download speed X_X
49. baliw13 – Cainta 18-20kpbs torrent dl speed. mukhang di lang ako
50. rsquing – Concepcion Marikina – 1mbps – capped at 20kbps
51. eembrace – pasig city 1.6mbps (business line) torrent download 5-10kBps
52. detroux – imus cavite, 384 kBps (torrent download) 5 to 6 kBps huhuhuhuhu
53. vinrom- dasma cavite, ampneSSSS!!! 1MBs dl ko 20KBps!
54. razor – Malolos, Bulacan. 1mbps plan, choppy phone line/DSL, 1 week na!!
55. levine – Bacoor, Cavite, 1mbps, 17- 23Kbps torrent download, upload mataas 45-50????
56. arpacapac- Makati City, 1mbps, 20kbps sa torrent, 30% sa thunder, angbgal!!
57. rjgolo – Malolos, Bulacan 1mbps plan, torrent AND ftp downloads limited to 20kBps!!!
58. darkstallion202 – Cainta Rizal, 1mbps, 20kbps torrent download
59. Mildseven – cebu city, 2mbps , dl 40kbps..
60. cool_78 – Antipolo Rizal, 384 kbps 6 to 8 kbps utorrent
61. ianx6 – Nangka Marikina, 1mb 20kbps sa bitcomet
62. nayan – makati, 1mbps 20kbps max dl at utorrent..
63. factory81ph – cavite, 1mbps, b4 100kbps++ now 20kbps max dl sa torrents
64. gentoo – East Rembo, Makati, 1mbps, 20kbps max dl anything other than http download.
65. lex_delacroix – antipolo city capped HTTP,FTP, torrent downloads, slow browsing, DC, poor streaming. plan 1mbps data only.
66. anne83 – Bacolod City, Globe Wireless plan 512kbps, torrent capped @ 10kBps
67. b0ss_sa_b0ss – west rembo, makati area. plan 768kbps torrent speed 15-17kbps
68. grungerock – bacolod city, negros occidental. 1mpbs torrent speed before was 100kbps average. now it is only 20kbps.
69. kettch – mandaluyong, 1mbps utorrent 20kbps
70. rrroydz – paranaque, 1mbps plan, 20-25kbps capped p2p *dammit*
71. Kristopher – San Juan, 1 mbps plan, p2p capped @20KB/s. Used to be 110KB/s. *sigh*
72. konrubat – East Rembo, Makati City, 1mbps plan, before 120kpbs, now 21kbps. Globe Bulok!!
73. fedz_lim – edsa, mandaluyong. 1Mbps, before 110~120Kbps, now 19~22Kbps.
74. smokers – Makati, 2mbps plan, capped @40Kb/s used to be 220KB/s
75. Maulller – Makati 1mbps, capped @ 20kbs
76. iandj29 – don antonio hts quezon city. 3mbps plan. torrent capped 60kb
77. jobzilla – Visayas Ave QC, 1mbps data only torrent capped at 20kb high ping pa.
78. don_pulubi frisco QC / 1mb data only, torrent speed capped 20kb only
79. itlogerz – pag-asa, QC 2mbps plan, now capped @ 40kb/s used to be 220KB/s
80. spawn1973 – tahanan vill PQUE 2mb plan capped@ 40kb used to be 240kb
81. po_chi – San Juan, 2mb plan capped @45-48kb/s (used to be around 200kb/s)
82. syun_ukiya – Las Pinas City. 1Mbps before 100-110 now 21kbps.Globe mga g*** kayo di ako nagbayad para sa ganitong klaseng speed
83. ebolavi – Cebu 56kbps lang before, ngayon less than 10kbps na talaga.
84. johnblackstar – cubao, quezon city: from 90-100kbps now a maximum of 20kbps
85. cjeikat – Tanauan City, Batangas : plan 2mbps from 200+ kb/sec now 45-50kb/sec dl speed bitlord
86. gloval, makati city : plan 995 bundle, 10kbps dl speed nalang
87. dexterslab: plan 995 data only, 20kbps on torrent downloads (very unsatisfied with Globe right now)
88. racc2007, Globe Dumaguete City Branch: Plan Wimax 512kbps, Zero dl speed coz no more connection as of today 6PM 05-17-09
89. dinispachadoro – cavite, 1mpbs p2p download rate used to have 50kbps now 10kbps
90. marky_mark_puno – cubao plan 1mbps – 20 kbps on torrents , tsk tsk tsk
91. jhio – north caloocan plan 1mbps – torrents 15kbps, asar
92. lexluthor_26 bacoor area- 1mbps plan+ landline amost 5 years globe dsl subscriber -20kpbs dl dating 100kbps damn globe!
93. amod – cagayan de oro, plan 1mbps – slow browsing, torrents frm 100+kbps now 20kbps
94. akatzuki – Quezon City plan 384 utorrent speed from 50kbps now down to 10kbps holy fuck, slow browsing puro buffer pa sa youtube..
95. kinglouie888 – pasig, 1mbps, 15kbps torrents, slow browsing, lag video streaming, dc.
96. doh8 – Makati City Plan 1mbps – 20kbps torrent dl. PAKSHET KAYO GLOBE, MASUNUGAN SANA KAYO!
97. fireflyalpha – araneta center cubao, plan 1.5mbps dsl only torrent speeds from 50 kbps – 100 kbps before, now 30 kbps.
98. Viper – makati city : plan 995 bundle, 5kbps dl speed nalang. Mas mabilis pa DIAL UP
99. jpasay – santarosa laguna plan 995 1mb data only para solid connection 3weeks pa lang subscriber.20kb/s max torrent dl.
100. stuff21 – ortigas bundle 5-6kbps na lang, balak ko pa naman upgrade sana…
101. ZiiiD – malabon, 1Mbps wired, torrent only 120kBps before 20kBps now
102. oreo27 – 1mbps dl before 100kBps now 20kBs
pls. sign the petition http://www.petitiononline.com/globecap/petition.html
Globelines!! you did not even give us your subscribers about anything about the download thing…. you better give us back the good customer service as we are paying you the right amount your asking us. you should do the same for your subscibers
AMP na globe yan!! 1mbps (100KBps) connection dati pero ngaun 10KBps lang nkukuha ko!! amp!
sabi nag restoration pero before mag restoration eh mganda connection tapos pagkatapos ng restoration biglang pumanget lalo connection!!
wala din man lang notice para malaman namin na bababaan bandwith namin.
BOYCOTT ATTACK!!!!!! di nako mag goglobe mobile phone at GLOBE ISP..
Naka cap na nga ung P2P, wala pa ring kwenta sa gaming. tumaas ang ping ko lalo to the point na mahirap na pumasok sa mga server.
ano ba to? pang ym n friendster nlg ba ang globe?
tinawag nyo pang broadband. nakakahiya kayo!
Wala na ring kwenta sa voip calls!
Has anyone tried using Glasnost to verify the throttling of bittorrent traffic?
I tried using that to test. Negative results on shaping but the speed reflected on Glasnost is way below my subscribed speed (around 380kbps vs. 2 Mbps). And that 380 is the actual download speed I get when using P2P – 46-48 kb/s max – which is 20% of my subscribed speed. The same as the stipulated cap they have.
MGA NOOB OFFICIAL NG GLOBELINES AMPUTA, BOBO BA SILA O TANGA LANG, WAG N KAU MAG GLOBELINES… PLDT N KAU SULIT PA
MGA KUPAL OFFICIAL NG GLOBELINES
tiga cagayan de oro ako noong una ganda ng connection ko super bilis lintik na ngayoon sufeer na suffer nako sa bagal ultimung friendster ko bagal buti nalang may PLDT na d2 ma end narin contract ko sa globe kaya lipat na hikayatin din ko mga kapitbahay ko
i’m definitely pissed off w/ Globe’s internet service! i’m paying them almost 2K but i’m not even getting my money’s worth! if things are gonna get worse i’m definitely switching to PLDT!