The Construct
Discourse, Society, Language, New Media, and I
Posts Tagged ‘Call-Center’
Identity theft and call centers
15 Mar 2009
I’ve had the unpleasant business of calling up call centers regarding two of my accounts – one’s with a bank and the other, about a subscribed service. I never really thought about it much before but call center agents [...]
- (3) Comments
- Tags: Call-Center, Identity, Theft
And we’ll have a BPO worker shortage
17 Feb 2007Let’s face it, gone are the days that Filipinos are known to have above-par English language skills to be more competitive than our Asian neighbors. Just observe how the Koreans are leeching us of our English in exchange for Php100 an hour. Still, we’re lucky enough to be a BPO hub.
And Inquirer.net reports that we’ll [...]
Call center con-text
10 Oct 2006Thanks to J. Angelo for his insight regarding my previous post.
It is quite true that one of the problems that Philippine-based call centers face is the crop of young graduates who are really capable of communicating with customers.
As M.A.K. Halliday has proposed in his Systemic-Functional Linguistics, communication always has a context. This can simply be [...]
- No Comments
- Tags: Bilingualism, Call-Center, Communication, English, Language, Speech, Work
Quit frontin’ wid dat call center voice
8 Oct 2006I do not quite know how to take a position on the quality of English language speakers here in the Philippines. One of my professors have always posed that question during and after classes. He has this observation that Filipino English speakers nowadays have better pronunciation than speakers a generation ago. So that would be [...]
- No Comments
- Tags: Call-Center, English, Language, Rant, Speech, Work
About this blog
Hi! I'm Alex, a 20-something blogger writing about the discourses of social media. Once in a while I still let slip posts about the mundane, the asinine, and the trivial. Feel free to contact me.
- Basic IT as GE course
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- The land of heathen drivers
- That Conan thing
- Breaking the carabao’s back
- Globelines using new IP ranges?
- Outpaced
- Binarurot na tambakol
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