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Customer disservice

It’s official. Lazada Philippines is in my shitlist. After that incident last October, they were at it again. Foolish me for using them again to buy. But hey, can’t blame me for gambling on online shopping convenience. Fighting for parking in malls every...
Hello, IT department…

Hello, IT department…

Ah… The IT department where the verisimilitude of the IT Crowd hits home so well. Just read Tales from Tech Support on Reddit. But the inverse also applies. Howe many of us has been screwed over by bad IT departments. I’ve been with startups and small...
FoodPanda doesn’t care

FoodPanda doesn’t care

If there’s a bad way to handle inactive web users, it’s by deleting their accounts. Storage is cheap and becoming cheaper by the minute. So what’s just another entry in your database? I frequented ordering through FoodPanda (mostly for Chooks-to-Go)...
Psychological safety

Psychological safety

Google shared “The five keys to a successful Google team.” I love reading these kinds of secret sauce that they claim make such organizations successful. Now, what’s supposed to be done with these kinds of information is to process them, reflect, see...
Bahala na

Bahala na

Any manager who doesn’t have a clear objective (or fail to communicate one) is destined for disappointment. It is critical to have a mutual understanding of expectations between team members when dealing with tasks. Some so-called managers don’t even...